SALARY:      $9.42 per hour – Full time – Full benefits – position available as funding permits.

DUTIES AND RESPONSIBILITIES:

Under the direct supervision of the Programs Manager and Energy Specialist completes the following:

•    Determines eligibility for the HEAT Program based on written policy,
•    Interviews applicants for all documentation and income as required by policy,
•    Calculates income and establishes HEAT payment based on a written formula,
•    Refers clients to community resources based on their need  i.e. CASFB, Weatherization, DWS, etc.
•    Maintains a good working relationship with all  public utility companies,
•    Handles client questions and problems relating to HEAT program,
•    Completes and submits all necessary documentation required for payment,
•    Attends regular and other assigned training meetings,,
•    Must be dependable, trustworthy and a self starter
•    Other duties as assigned.

QUALIFICATIONS:

High School Graduation and one year experience  in an area related to the above duties and/or
Combination of education and experience substituting on a year by year basis.

FACTORS:

•    Excellent customer service skills,
•    Excellent oral and written communication skills,
•    Must be able to work in a  high client volume atmosphere,
•    Able to work under pressure and in stressful situations,
•    Excellent basic math skills,
•    Alphabetizing skills,
•    Computer skills helpful,
•    Ability to problem solve,
•    Ability to do multi-task,
•    Able to work well with persons from a wide variety of backgrounds,
•    Have a broad knowledge of community resources,
•    Ability to speak Spanish is helpful but not required,
•    Must be a self starter,
•    Maintain a high level of trust.

Apply at our office located at 815 S. Freedom Blvd. Suite 200. Provo, UT. 84604 on or before, September 25, 2009 – 4:30 P.M.
The Community Action application  form has to be completed and submitted with your resume. The application can be downloaded at our website: www.CommunityActionUC.org

Community Action Services and Food Bank  is an Equal Opportunity Employer