SALARY: $9.42 per hour – Permanent part time position – 25 Hrs. Per week – Partial benefits.
DUTIES AND RESPONSIBILITIES:
Under the direct supervision of the Programs Manager and Energy Specialist:
Determines eligibility for the HEAT Program based on written policy,
Interviews applicants for all documentation and income as required by policy,
Calculates income and establishes HEAT payment based on a written formula
Refers clients to community resources based on their need i.e. Community Action Services, Weatherization, DWS, etc.
Maintains a good working relationship with all public utility companies,
Handles client questions and problems relating to HEAT program,
Completes and submits all necessary documentation (time and mileage), required for payment,
Attends regular and other assigned training meetings
Must be dependable, trustworthy and a self starter
Other duties as assigned
　
QUALIFICATIONS:
High School Graduation and one year experience in an area related to the above duties and/or
Combination of education and experience substituting on a year by year basis.
FACTORS:
　
Excellent customer service skills,
Excellent oral and written communication skills,
Must be able to work in a high client volume atmosphere,
Able to work under pressure and in stressful situations,
Excellent basic math skills,
Alphabetizing skills,
Computer skills helpful for some positions,
Ability to problem solve,
Ability to do multi-task,
Able to work well with persons from a wide variety of backgrounds,
Have a broad knowledge of community resources,
Ability to speak Spanish is helpful but not required,
Must be a self starter,
Maintain a high level of trust.
　
　
　
Apply on or before June 10, 2009- Monday -Friday from 8:00 a.m to 4:30 p.m. at Community Action Services – 815 South Freedom Blvd – Provo
　
　
Community Action Services and Food Bank is an Equal Opportunity Employer
　
